Sony CompactFlash card Image Recovery Service

The CompactFlash card Image Recovery Service is a service where we temporarily keep the CompactFlash cards of our customers while trying to recover unreadable or unintentionally deleted data on the cards. The service is intended for customers who purchased the Sony CompactFlash card.

To request Image Recovery Service for your Sony CompactFlash card, follow the process below.

Sony Media Services Home Page

1. Filling out an application form.

 

Download the application form for the CompactFlash card Image Recovery Service from this Web site, fill in the necessary information, and return the form with the CompactFlash card that requires recovery of the image.

Download the application form for the Sony CompactFlash card Image Recovery Service (PDF:14KB)

* Do not enclose memory cards or products (devices) other than the Sony CompactFlash card.

2. Sending in the CompactFlash card and application form.

 

Send the application form and CompactFlash card to the address below.

Sony Media Services

4275 West Main Street

Dothan, AL  36305

* We cannot assume responsibility for accidents that may occur during transit of the CompactFlash card and application form. We recommend using insured mail.

3. Receipt of the application form and starting image recovery.

 

After the application form and CompactFlash card are received, we will start the image recovery.

The period of time after the application form is received to completion of the recovery is usually about one (1) week. Please note that it may take longer than the usual waiting period depending on the work required.

4. Returning the CompactFlash card.

 

We will return the CompactFlash card to the customer according to the following procedures:

When the data is restored, we will return the CompactFlash card to the customer with a CD-R or DVD-R containing the restored data. We will return the CF card as received. If the data cannot be restored, we will check that the card is fault-free and return the CompactFlash card as received.

* We may contact you when necessary concerning issues related to the product or service.